City of Charlottesville
Utility Billing Office
Utility Billing Division: (434) 970-3211
Utility Billing Fax: (434) 970-3212
The Department of Utilities continues to adapt to the evolving challenges posed by the Coronavirus (COVID-19). In an effort to further mitigate the potential for exposure to the virus, added precautionary measures have been put in place. Beginning Monday, March 23rd, Utilities field technicians will begin operating on a rotating basis, to limit the risk of exposure to themselves and the community. Additionally, when customers contact the Utility Billing Office for service appointments, they can expect brief preliminary questions regarding their current health and potential exposure to the virus. When field technicians arrive at a customer’s home, they can expect that the technician may be wearing appropriate personal protective equipment. This equipment may be used when performing certain services that require the technician to enter the interior of the home. The field technician will request that everyone follow CDC best practices for appropriate social distancing. Please know that these measures are not meant to alarm anyone, but are intended as extra precautions to protect the community as well as Utilities personnel.
The Utility Billing staff is responsible for the billing and collection of over 19,500 gas accounts and over 14,250 water and sewer accounts each month. Utility Billing also handles requests to stop and start services, answers customer inquiries concerning their accounts and handles all billing maintenance entries necessary to send accurate and timely bills to our customers. Utility Billing handles over 37,000 telephone calls and walk-in customers annually.
We hope the following pages will provide the information you need to answer your questions. Our job is to serve you and we take it seriously. Whether you are a new customer moving in to our community, or a long-time customer, THANK YOU. If you have any questions about your utility account, please contact us at (434) 970-3211, or send us email.