City Hall will be closed to the public until at least April 12th.  Our COVID-19 resource page has City operational updates. Follow our health experts for Coronavirus updates from the Thomas Jefferson Health District's and Virginia Department of Health website.


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Charlottesville Water is responsible for the installation, maintenance, and repair of the City's water distribution mains, water main valves and fire hydrants, as well as the connection and disconnection of all water meters. In addition, Charlottesville Water installs and maintains water service lines from the water main to the water meter. As of 2017, there are approximately 1,047 fire hydrants, 3,366 valves and 180 miles of water mains in service for the benefit of Charlottesville residents. water conservation 

The safety of your drinking water, and the health of our customers and staff is our number one priority. City of Charlottesville Department of Utilities wants to make it clear that COVID-19 does not affect the quality of your drinking water. The multi-barrier and disinfection processes like the ones we use to produce your water remove or inactivate viruses. For more, visit the link below to read the latest on this topic from America’s three major water associations.  

Article from WaterWorld on COVID-19

Visit the Water Conservation page for more ways to save water.




If you have found a water leak outside of your home, please contact us right away (434-970-3800 or 434-293-9164). If the leak is located in the piping between the water meter and the main, we will repair it free of charge. If the leak is located in a pipe that is on the homeowner's side of the meter, then the homeowner must contact a plumber for repair.

Information regarding Meter and Service Line Ownership.

Water Quality Information

For water quality information including reports, lead concerns and water testing, please visit our water quality page. You can view the 2018 water quality report here.


Contact Information


  • Report a water leak
  • Report a water emergency
  • Install a new water meter

Contact: Utilities at (434) 970-3800 or (434) 293-9164


  • Disconnect/reconnect your water meter
  • Turn your meter on/off
  • Ask questions about billing

Contact: Utility Billing at(434) 970-3211


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