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City Hall will be closed to the public until at least April 12th.  Our COVID-19 resource page has City operational updates. Follow our health experts for Coronavirus updates from the Thomas Jefferson Health District's and Virginia Department of Health website.

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The Department of Utilities continues to adapt to the evolving challenges posed by the Coronavirus (COVID-19). In an effort to further mitigate the potential for exposure to the virus, added precautionary measures have been put in place. Beginning Monday, March 23rd, Utilities field technicians will begin operating on a rotating basis, to limit the risk of exposure to themselves and the community. Additionally, when customers contact the Utility Billing Office for service appointments, they can expect brief preliminary questions regarding their current health and potential exposure to the virus. When field technicians arrive at a customer’s home, they can expect that the technician may be wearing appropriate personal protective equipment. This equipment may be used when performing certain services that require the technician to enter the interior of the home. The field technician will request that everyone follow CDC best practices for appropriate social distancing. Please know that these measures are not meant to alarm anyone, but are intended as extra precautions to protect the community as well as Utilities personnel.

The City of Charlottesville Department of Utilities is responsible for collecting wastewater, managing stormwater, distributing natural gas and providing water to our community. The department is also responsible for utility line locating through VA811, and meter reading in cooperation with the Utility Billing Office. We are committed to excellence in service to the community, the City and our neighbors.

To view an interactive map of all Capital Improvement Projects within the City, please open the City-Wide CIP Viewer.

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Charlottesville Gas

Phone: (434) 970-3800 or (434) 293-9164

Email: gasmarketing@charlottesville.org

Facebook: www.facebook.com/flickertheflame

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Water

Phone: (434) 970-3800 or (434) 293-9164

Email: feedbackutilities@charlottesville.org 

Facebook: www.facebook.com/cvillewaterconservation

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Wastewater

Phone: (434) 970-3800 or (434) 293-9164

Email: feedbackutilities@charlottesville.org  

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Stormwater

Phone: (434) 970-3800

Email: stormwater@charlottesville.org    

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*NEW* You can now view the proposed FY2020 rate report here. The utility operations overview and FY2020 at a glance are also available.

For information on VA811 services click here.

For Utility Billing information click here.

To open a new account, change the name on an account, request your service to be turned on or off, or for any account questions, please contact Utility Billing: (434) 970-3211.