About Us

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The Charlottesville Department of Social Services is one of 120 local departments in Virginia's state-supervised, locally-administered public social services system. The Department is an agency of city government which administers federal, state, and local public assistance and family service programs.


The Department of Social Services is located at 120 Seventh Street, N.E., on the second floor of the City Hall Annex

Our mailing address is P.O. Box 911, Charlottesville, VA 22902

Hours of operation:

Office hours are Monday-Friday, 8:00 a.m.-5:00 p.m., unless closed in observance of a city holiday

Benefit applications are taken daily from 8:00 a.m. to 5:00 p.m. Intake interviews are by appointment only. Please contact us at (434) 970-3400 to schedule an appointment.  If needed, appointments can be scheduled outside of our regular hours of operation upon request.     

The Department is comprised of 3 divisions:

Administration Division

The Department's Administration Division is responsible for planning, budgeting and fiscal management, program coordination and evaluation, personnel administration, and liaison with city, state, and federal government agencies and the local community. The Social Services Advisory Board, composed of nine citizens appointed by City Council, advises the Director on community needs and public concerns and reports annually to Council on social services needs and programs.

Benefits Division
The Benefits Division helps low income families and individuals meet basic needs for food, shelter and medical care. Its programs include SNAP, Medicaid, Temporary Assistance to Needy Families, Employment Services, Child Day Care, and several others. Most programs provide temporary assistance while promoting self-support.

Family Services Division
The Family Services Division provides casework and case management services through federally- and state-mandated programs including Child Protective Services, Foster Care, Placement Prevention, and Adoption Services for Children, Adult Services and Adult Protective Services.

Call (434) 970-3400 or e-mail Dssfeedback@charlottesville.org for more information.