Residency Status and Discounts: The Charlottesville Parks & Recreation Department provides discounts for a variety of its recreational activities and programs to residents of the City of Charlottesville. Parks & Recreation routinely checks accounts for the verification of residency in the City of Charlottesville.
Payment Methods: Full payment for programs and services must be made at the time of registration. The City accepts cash, checks or credit cards (Visa/Mastercard/Discover) for all registration payments. Please note which form of payment is acceptable for the method of registration you choose. Checks must be made payable to City of Charlottesville.
Scholarships: Charlottesville Parks & Recreation offers scholarships to City residents only. Scholarship discounts range from 25% to 90% on a sliding scale based upon your gross annual income. Discounts are available for most, but not all Parks & Recreation programs and services. For more information or to obtain an application, please call (434) 970-3260.
Registration Confirmation: After processing your registration, Charlottesville Parks & Recreation will email or mail you a receipt to confirm your enrollment. If you do not receive a receipt, please call (434) 970-3260.
Waiting-List Procedure: Waiting lists are a source of contact and do not guarantee class placement or telephone callback. You will be notified of vacant class-space availability as cancellations and/or additional classes are made available. When you add your name to a class waiting list, it does not limit you from registering for any other open class. There is no charge to be added to the waiting list.
Late Registration: Late registration will be accepted before the second class session begins. After the second session of the program, no registration will be accepted. Individuals registering late will be required to pay the total fee. Program fees will not be prorated.
Cancellation Policy: (Due to lack of enrollment) If the program does not have a sufficient number of participants registered by three working days before the first session, the program may be cancelled by Parks & Recreation staff. Customers may cancel their classes with their online account if they meet the cancellation requirements.
Program Refund Policy:
If the program is cancelled by Parks & Recreation staff, a refund for the FULL amount will be issued via the customerʼs choice of refund options (see below).
If an individual chooses to cancel his/her enrollment in a program, the following rules shall apply:
If the cancellation is requested at least five business days prior to the first class date, a refund for the full amount will be issued via the customerʼs choice of refund options (see below).
If the cancellation is requested less than five business days prior to the first class date or is made after the first class date but prior to the second class date, a household credit only will be issued in the amount that the customer paid for the program.
If the cancellation is requested after the beginning of the second class date of the program, no refunds or credits will be issued.
Household Credit – Household credits can be used toward the payment of future Parks & Recreation classes, programs, passes and facility rentals. The credit will remain on the customerʾs account for one year from the date of issuance. Any unused credits after one year will be refunded via check to the address on file.
Check Refund – If the customer paid by cash or check and would like a check issued from the City Finance Department, a check will be issued within three weeks.
Credit Card Refund – If the customer paid by credit card, he/she can have the refund applied to the credit card that was used during the registration. Credits may take three to five business days to appear on the customerʼs statements after processing.
The City of Charlottesville does not refund cash.
Charlottesville Parks & Recreation welcomes individuals of all abilities to participate in all programs and activities.
All programs offered by Charlottesville Parks & Recreation encourage participation by a diverse population, accommodate those with varying abilities and support diverse learning styles. When participants require additional support, our Adaptive Recreation and program staff develop accommodation plans and provide other assistance as appropriate.
What is Inclusion?
We offer reasonable accommodations to enable an individualʼs successful participation in our programs and services. It is important to realize that all participants (no matter what their abilities) are required to meet the minimum participation guidelines and desired behavior expectations of a program (check with the programʼs supervisor to see what these are). An accommodation assists staff in creating an environment where the participant can have a successful and enjoyable recreation experience.