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City Hall will be closed to the public until at least April 12th.  Our COVID-19 resource page has City operational updates. Follow our health experts for Coronavirus updates from the Thomas Jefferson Health District's and Virginia Department of Health website.

Updates related to City Facilities and Operations

As of April 3, 2020

The City of Charlottesville is continuing to operate with only essential employees reporting to work and with City Hall facilities closed to the public. This includes the closure of offices at the City Hall Annex, Parks & Recreation, and Public Works.

This staffing plan will be in effect for at least the next two weeks and will be reevaluated on Sunday, April 12, 2020. Notice will be made to the public if this schedule should change.

The public is encouraged to use all available online and telephonic options for conducting business at City Hall. This includes using our payment drop boxes on both sides of City Hall and the drive through drop box located between the City Hall Annex and the Key Recreation Center.

Business Support

Due to the COVID-19 issue and its impact on businesses, the City has: 

  • Suspended the payment of the first installment for the Café space rental at the Downtown Mall due on April 1. This can be paid along with the second installment on July 1, 2020. 
  • Suspended all collection action related to past due taxes and fees. For those taxpayers who received a personal property tax supplement originally due on 4/3/20, the due date has been delayed two weeks to 4/17/20.
  • Suspended past due penalty and interest on all local taxes until May 31, 2020. Businesses responsible for remitting meals and lodging tax are encouraged to file timely returns and set up appropriate payment arrangements with the City.

On April 1, 2020, the City  of Charlottesville Office of Economic Development (OED) and the Charlottesville Economic Development Authority (CEDA) announced the following new initiatives:

  • Building Resilience Among Charlottesville Entrepreneurs (BRACE) Grant - micro grants up to $2,000 will encourage creative responses to address the changing environment and help with fixed-cost burdens
  • Business Equity Fund (BEF) Resiliency Loan - immediate access to relief loans of up to $5,000 with favorable repayment terms.
  • Growing Opportunities (GO) Hire Grants - focused on employee retention and rehire 

Access to Facilities

City Hall facilities remain closed to the public. This includes the closure of offices at the City Hall Annex, Parks & Recreation, and Public Works.

Only essential employees are reporting to work at Charlottesville City Hall. This staffing plan will be reevaluated on Sunday, March 29, 2020. Notice will be made to the public if this schedule should change.

Neighborhood Development Services (NDS) offices are now closed to the public. Staff will continue to process currently submitted applications remotely and send notice to applicants by email or phone. Modified inspections will continue. No new Development Review applications will be accepted at this time. Applications and fees for building mechanical, electrical, plumbing and fire permits may be submitted through USPS. Forms are available online and those with questions on the application process, zoning issues and property maintenance code violations can contact the office during working hours at 434-970-3182.  

For Traffic Engineering and Street, Sidewalk, and Parking Spot Closures, please review the revised process on this web page.

Parks & Recreation

During the Coronavirus (COVID-19) declaration of local emergency and in support of the Governor's Executive Order Fifty-Three limiting in person gatherings of 10 or more people, the City of Charlottesville has closed parking areas at the following parks: Pen Park, McIntire Park, Tonsler Park, and Washington Park.  All tennis courts and basketball courts are also closed.

If the City observes too many visitors at a particular park which precludes safe social distancing, we will follow a process to close the park entirely

The City's goal is to balance public safety with public health. The City is sensitive to the needs of the community and has implemented an educational and informational approach that supports the Governors’ Executive Orders. This includes informing the community that unnecessary person-to-person contact increases the risk of transmission and community spread. These measures are being taken to mitigate negative, public health outcomes associated with COVID-19.

Additionally, a reminder that the Charlottesville Skate Park and Meadowcreek Golf Course are closed even though they are outdoor facilities. We encourage people to refrain from using Park Playgrounds, the Skate Park or Meadowcreek Golf Course while closed.

Clerk of Circuit Court - Remains CLOSED to walk-in customers. TIME IS OF THE ESSENCE matters may be addressed BY APPOINTMENT ONLY by contacting Llezelle A. Dugger, the Clerk of Court, at duggerl@charlottesville.org or 434-970-3764. Email requests are preferred.

City Operations

Department of Utilities - Beginning Monday, March 23rd, Utilities field technicians will begin operating on a rotating basis, to limit the risk of exposure to themselves and the community. Additionally, when customers contact the Utility Billing Office for service appointments, they can expect brief preliminary questions regarding their current health and potential exposure to the virus. When field technicians arrive at a customer’s home, they can expect that the technician may be wearing appropriate personal protective equipment. This equipment may be used when performing certain services that require the technician to enter the interior of the home. The field technician will request that everyone follow CDC best practices for appropriate social distancing. Please know that these measures are not meant to alarm anyone, but are intended as extra precautions to protect the community as well as Utilities personnel. 

Public Works (Specifically Trash & Recycling) - At this time, the City’s trash and recycling service continues to operate on its normal schedule with the following minor adjustments:   

  • If an Annual Decal is needed, please visit www.charlottesville.org/treasurer to print and fill out the application. The application and payment may be placed in the drop boxes located between the Annex and Key Rec, on 7th Street NE or in the 6th Street alley. Alternatively, the application/payment can be mailed to PO Box 2854, Charlottesville, VA 22902. A trash decal will then be mailed to your address. 
  • Single use stickers are temporarily unavailable at City Hall. 
  • UPDATED! Large Item Collection will resume April 13, 2020 and occur every other week.

Other department-specific operational changes

Charlottesville Area Transit

  • Until further notice, all routes will operate Monday through Saturday, 6AM to 9PM. These changes will begin Saturday, March 21
  • Charlottesville Area Transit’s (CAT) Downtown Transit Station (DTS) will reduce its hours of operation. DTS will be open from 8AM to 5PM, Monday through Friday, closed on weekends.
  • As a result of high inactivity on Sundays, Charlottesville Area Transit (CAT) will be eliminating its Sunday Service until further notice. To take full advantage of this service change, Sunday will serve as a dedicated deep-cleaning day for all transit buses. 

Clerk of Courts - Remains CLOSED to walk-in customers. TIME IS OF THE ESSENCE matters may be addressed BY APPOINTMENT ONLY by contacting Llezelle A. Dugger, the Clerk of Court, at duggerl@charlottesville.org or 434-970-3764. Email requests are preferred. The office is taking telephone calls from 8:30 a.m. to 4:30 p.m. and has extended free access to its land and probate records by secure remote access during the closure of our office. For any business that currently has a paid subscription, that subscription will be extended for the period of time we are closed to the public.

Fire Department – The Charlottesville Fire Department is taking measures to protect our personnel to maintain the essential emergency services to our community.  Please consider the following changes:

  • All fire department facilities are closed to the public. In case of an emergency, call 911. For non-emergency matters, call 434-970-3240.
  • The Free Smoke Alarm Program will continue, but with modifications to reduce exposure to our limited number of firefighters. Residents needing a smoke alarm should expect firefighters to be wearing high levels of protective equipment when they enter your home, and they will maintain appropriate social distancing throughout the installation.
  • To protect you and our firefighters, we have modified our response to medical emergencies.  If you call 911, please be sure to answer the questions as accurately as possible.  When we arrive, you may see our firefighters and EMT’s in increased levels of protective gear.  Additionally, we may ask you to meet us outside the building.  These changes in our response reduce our staff’s risk of illness and increase our ability to serve our community.
  • The Charlottesville EMS Cost Recovery Program continues to function. No patient will ever be denied service based on their ability to pay, and residents face no out of pocket expenses for ambulance transport to the hospital.
  • Remember, in many cases, when you are sick, you should stay at home and not expose yourself to other sick people in the hospital.  If you have a high fever and difficulty breathing, please call 911.  If you have a low to moderate temperature and cough, but no trouble breathing, it is likely best you isolate at home.  Call your health care professional for guidance.
  • Thank you for your continued support of the Charlottesville Fire Department.  We continue to provide top-quality emergency service to those in need.

General District Court – The Clerk’s Office will remain open.  Only emergency and essential cases will be heard through April 6, 2020. Video bond hearings, arraignments, and protective orders will still be heard weekdays at 10 a.m.

Parks & Recreation - We are currently only servicing customer online at www.charlottesville.org/parksandrec, email at parksandrec@charlottesville.org or over the phone at (434) 970-3260, Monday – Friday, 8:00 am – 5:00 pm.

Police – The Charlottesville Police Department is suspending front counter services and closing our facilities to the public. Re-opening dates have not yet been determined. In-person requests for police reports, fingerprinting services, and taxi cab license registrations will be suspended until further notice. The following services will continue: sex offender registrations and updates.

During this time, you can request police reports and crash reports by:

Email: RecordsTeam@charlottesville.org
Phone: (434) 970-3280
Fax: (434) 970-3233
Mail: 606 East Market Street, Charlottesville, VA 22902, ATTN: Records

Social Services - To contact Charlottesville Department of Social Services to apply, renew or report a change to your benefit programs such as SNAP, TANF, and Medicaid you may submit your request and/or documents

  • In Outside Dropbox on first level of City Annex building (120 7th St NE) 
  • By mail:   Charlottesville Dept. of Social Services (CDSS), P.O. Box 911, Charlottesville VA 22902
  • Your account in CommonHelp at https://commonhelp.virginia.gov/access
  • Fax to (434) 970-3444
  • Cover Virginia 1-855-242-8282
  • VDSS call center 1-855-635-4370

Voter Registration Office - The Charlottesville Office of Elections and Voter Registration is closed to the public. Beginning March 30, the office will be staffed to answer phones and email, Monday-Friday from 10:00am-3:00pm. The Voter Registration Office has begun preparations for a June 9, 2020 Dual Primary for U.S. Senate and House of Representatives. 

Most voters may register to vote or submit an absentee ballot online at the Department of Elections website - https://vote.elections.virginia.gov/VoterInformation. Due to COVID-19, it is highly recommended that voters request a mailed absentee ballot using reason code 2A on the absentee ballot application. We will also accept applications via regular mail, email (vote@charlottesville.org) and fax (434) 970-3249.


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