Americans with Disabilities Act (ADA)

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All CAT buses are accessible to persons with disabilities and are wheelchair lift-equipped.

Ask your bus driver if you need help when boarding or disembarking the bus. All mobility devices are secured through the use of a four-point tie down system.

For persons with disabilities who cannot use standard fixed-route service, paratransit service is provided through JAUNT. Please click here for additional information.

Per the FTA's Circular 4710-1, CAT shall make reasonable accommodations in policies, practices, or procedures when such accommodations are necessary to avoid discrimination on the basis of disability unless CAT can demonstrate that making the accommodations would fundamentally alter the nature of the service, program, or activity or result in an undue financial and administrative burden. For the purposes of this section, the term reasonable accommodation shall be interpreted in a manner consistent with the term ‘reasonable modifications’ as set forth in the Americans with Disabilities Act Title II regulations at 28 CFR 35.130(b)(7), and not as it is defined or interpreted for the purposes of employment discrimination under Title I of the ADA (42 U.S.C. 12111–12112) and its implementing regulations at 29 CFR Part 1630” (§ 27.7(e)).


In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), Charlottesville Area Transit & the City of Charlottesville will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Modifications to Policies and Procedures: Charlottesville Area Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.

Charlottesville Area Transit programs will not place a surcharge on an individual with a disability or any group of people with disabilities to cover the cost of providing auxiliary aids, services or reasonable modifications to programs or policies.

The ADA does not require Charlottesville Area Transit or the City of Charlottesville to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.


CAT’s ADA Discrimination & Accessibility Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by Charlottesville Area Transit. City of Charlottesville’s Personnel Policy governs employment-related complaints of disability discrimination.

Christina Downey is CAT’s designated Civile Rights Coordinator and is responsible for overseeing ADA complaints, investigations, and responses to complaints of discrimination based on disability.

Complaints should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date, time, bus and route number and description of the alleged discrimination. Complaints with incomplete information may result in delayed investigations and responses. CAT cannot respond to complaints without complainant's contact information (mailing address, phone or email).

How to File a Complaint:
Click below to download CAT’s formal ADA Discrimination Complaint Form

ADA Discrimination & Accessibility Complaint Form

Send, email or fax complaints to:

CAT Civil Rights Coordinator
Charlottesville Area Transit
1545 Avon Street Ext
Charlottesville, VA 22902
FAX:  (434) 970-3841

In person at CAT’s Downtown Transit Center, 615 East Water Street, Charlottesville, VA 22902, 7 a.m. to 6 p.m., Monday through Saturday, 9:00 a.m. to 5:00 p.m. on Sundays.

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request by calling the Civil Rights Coordinator at (434) 970-3313.

Acknowledgement of Complaint Receipt:

Within seven days after receipt of the complaint, the Civil Rights Coordinator will contact the complainant with an acknowledgment that their complaint has been received and will be investigated.

CAT’s ADA Coordinator will investigate the complaint and respond in writing within 30 calendar days from receipt of the complaint. The response will set out a process for resolution of the complaint. If no action is taken, the response will state the reasons for the decision and the procedures for the complainant to appeal the decision. (CAT employee personnel files are confidential; therefore, specific information on disciplinary actions resulting from complaints will not be divulged.)

To file an ADA Complaint with the FTA please go to


Download the policy here.