For media inquiries or questions regarding press releases, please contact:
Charlottesville Office of Communications
Brian Wheeler, Director of Communications
To watch live streaming video of Charlottesville's Own TV10, the City's news and information channel, click here
Text-to-911 is coming to Charlottesville-UVA-Albemarle
Director of Communications
CHARLOTTESVILLE, VA-Getting help in an emergency will soon have an additional option for the Charlottesville-UVA-Albemarle area.
Starting this week, those who can't call 911 can send a text message to 911 to get help in an emergency.
Overview of Text-to-911:
The preferred method for contacting 911 will always be to call, but the text-to-911 option should be used by anyone who is deaf or hard of hearing, is in a dangerous situation and unable to speak, or has a medical emergency that keeps them from talking. A data plan is required to use the text-to-911 service. It will be for anyone who lives, works, or travels to the Charlottesville-UVA-Albemarle region.
Residents should follow these guidelines when texting 911:
Do call if you can, text if you can't
Do send a text message to 911 if you are deaf or hard-of-hearing, can't speak, or it is not safe for you to speak
Do provide the exact location of the emergency in the text message
Do call 911 if you don't get a reply by text or if you get a reply that texting is not available
Do not text and drive
Do not send photos or videos to 911
Do not copy others on the message to 911; text-to-911 cannot include more than one person
For questions, please contact Penny Banks, Senior Systems Engineer, at: 434-977-9041. For more information, visit www.communityemergency.org or www.albemarle.org/ECC.