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Text-to-911 is coming to Charlottesville-UVA-Albemarle

Post Date:12/19/2018 2:30 PM
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Media Contact
Brian Wheeler
Director of Communications
December 19, 2018

Text-to-911 is coming to Charlottesville-UVA-Albemarle  

CHARLOTTESVILLE, VA-Getting help in an emergency will soon have an additional option for the Charlottesville-UVA-Albemarle area.

Starting this week, those who can't call 911 can send a text message to 911 to get help in an emergency.

Overview of Text-to-911:

The preferred method for contacting 911 will always be to call, but the text-to-911 option should be used by anyone who is deaf or hard of hearing, is in a dangerous situation and unable to speak, or has a medical emergency that keeps them from talking. A data plan is required to use the text-to-911 service. It will be for anyone who lives, works, or travels to the Charlottesville-UVA-Albemarle region.

Residents should follow these guidelines when texting 911:


 Do call if you can, text if you can't

 Do send a text message to 911 if you are deaf or hard-of-hearing, can't speak, or it is not safe for you to speak

 Do provide the exact location of the emergency in the text message

 Do call 911 if you don't get a reply by text or if you get a reply that texting is not available


 Do not text and drive

 Do not send photos or videos to 911

 Do not copy others on the message to 911; text-to-911 cannot include more than one person

For questions, please contact Penny Banks, Senior Systems Engineer, at: 434-977-9041. For more information, visit or

Persons with disabilities may request reasonable accommodations by contacting or (434) 970-3182.
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