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Scam Impersonating City's Utility Billing Office Now Includes Email

Post Date:02/27/2020 12:00 PM
City Seal
Media Contact
Brian Wheeler
Director of Communications
February 27, 2020

Scam Impersonating City's Utility Billing Office Now Includes Email

CHARLOTTESVILLE, VA - The City of Charlottesville is alerting the community to a continuing scam in which a caller identifies himself as a representative of the City's Utility Billing Office and asks for immediate payment of a gas bill and threatens to disconnect service.

The caller may ask for personal information, may request an email address, or may direct the resident to make a cash payment at a 7-Eleven or Walmart. Further, they may follow-up with an email message which has the City's logo and appears to come from Customer Service. Anyone receiving a suspicions phone call (or email) should hang up and contact the City at (434) 970-3211 to verify if we were trying to get in touch with you.

If the Utility Billing Office is contacting you:

· We will introduce ourselves by “name/City of Charlottesville Utility Billing Office” and then provide your account information to you for positive verification.

· We will inform you specifically of what the call is in regards to; not an open-ended or nonspecific request.

· We never ask for credit card information or any banking information.

· Outside of delinquent accounts, we do not contact you about making a payment. For delinquent accounts, we refer you to making payments via our third party payment vendor’s automated telephone number.

If you are unsure of whether or not the person you are speaking with is a utility billing representative from the City, do not give out your personal information, hang up, and call (434) 970-3211 to verify if we were trying to get in touch with you.

If you believe you have become a victim of a scam, please contact the Charlottesville Police Department at the non-emergency number by calling (434) 977-9041.

Persons with disabilities may request reasonable accommodations by contacting or (434) 970-3182.
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