The “My Account” feature on the City of Charlottesville’s website will soon be under construction. The site will not be available from May 24, 2013 through May 29, 2013. We invite you to access our site on May 30th. Thank you for your patience as we make this important change to “My Account”.
The Utility Billing staff is responsible for the billing and collection of over 17,500 gas accounts and 13,300 water and sewer accounts each month. Utility Billing also handles requests to stop and start services, answers customer inquiries concerning their accounts and handles all billing maintenance entries necessary to send accurate and timely bills to our customers. Utility Billing handles over 25,000 telephone calls and walk-in customers annually.
We hope the following pages will provide the information you need to answer your questions. Our job is to serve you and we take it seriously. Whether you are a new customer moving in to our community, or a long-time customer, THANK YOU. If you have any questions about your utility account, please contact us at (434) 970-3211, or send us email.