Service Ownership

Print
Press Enter to show all options, press Tab go to next option

Meter & Service Line Guide

Many homeowners do not realize that in addition to their internal plumbing, they also own a portion of the water and sewer service lines running to their house. Knowing which lines are yours is important in the event that maintenance is required, as the City cannot repair private lines.

The City of Charlottesville owns and maintains:

  • The water main line                                                                                                                                          
  • The water service line running to the meter
  • The sanitary sewer main line
  • Gas service line running to the meter
  • The meter box
  • The meter
  • Gas main line
  • Gas meter

The property owner owns and is responsible to maintain:

  • The water service line running between the meter and the building
  • All plumbing attached to the water service line
  • The sanitary sewer service line from the building to the sanitary sewer main

HAVE A SERVICE LINE PROBLEM AND ARE UNSURE WHO OWNS THE LINE?

Contact the Department of Utilities at 434-970-3800 to determine which party is responsible for maintenance. If the problem exists with a City-owned line, we will address the issue. If the problem is with your line, we will tell you. You may even qualify for a bill adjustment if you find and correct a plumbing problem on your side of the line.