Gas Services & Information

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Photo of Charlottesville Gas workers installing a meter


For your convenience, Charlottesville Gas provides a complete range of services from gas line installation to gas line repair. The following information will assist you in contacting our offices.

To download a copy of the gas service application, click here.




To: Contact: Phone Number:
  • Open a New Gas Account
  • Change the Name on an Account 
  • Discontinue Existing Service
  • Begin Service
  • Light Furnace Pilot Light
  • Light Appliance Pilot Light
  • Install a New Water Meter 
  • Questions About Your Bill

Utility Billing Office

(434) 970-3211

  • Follow up on Gas Installation Schedule
  • Relocate/Remove Existing Gas Service
  • Move Existing Gas Meter
General Operations

(434) 970-3803

  • Check Availability of Gas Service
  • Apply For a Gas Service Line - New Construction
  • Apply For Gas a Service Line - Existing Home
  • Learn more about tankless water heater or programmable thermostat rebate offers

Gas Marketing

 (434) 970-3812


Current Fees


         the fee is:

  • Service Connection Fee


  • Gas Meter & Connection to Gas Main

            No Charge

  • First 150 ft. of Gas Line (with qualifying gas appliance or heating)*

            No Charge

  • Each foot of line above 150 ft. (with qualifying gas appliance or heating)*

            $12.00/foot unpaved
            $30.00/foot paved

  • Each foot of line for gas fireplace or power generator only (with no other qualifying gas appliance)*

            $12.00/foot unpaved
            $30.00/foot paved

            Additional cost may apply. Contact the Gas Marketing Office for a quote.

  • Upsized meter for use with power generator: residential usage only

            Contact the Gas Marketing Office for a quote.

  • Upsized meter for use with power generator: commercial usage only

            Contact the Gas Marketing Office for a quote.

  • "Farm tap" required to install service connection to transmission line


*A qualifying appliance is a furnace, water heater, clothes dryer, or range/stove. Installations to supply any non-qualifying appliance(s) will be charged at the City's current costs as shown above, including any changes or modifications to the gas meter set.




























Cost Comparison: Compare your home heating fuel to natural gas

To compare oil and propane costs to natural gas, oil and propane must be converted into therms.

To convert oil to therms – multiply cost of oil per gallon by 0.72

To convert propane to therms – multiply cost of propane per gallon by 1.092

The current cost of one therm of natural gas is $0.88 (based on a monthly bill for a typical residential 12,000 CF user).


Fuel type: Cost per gallon: Multiplied by 0.72: Compared to natural gas:
Oil $3.75 $2.70/therm $0.88/therm


Fuel type: Cost per gallon: Multiplied by 1.092: Compared to natural gas:
Propane $2.80 $3.06/therm $0.88/therm


For example, if you are paying $3.75/gallon for oil, multiply that by 0.72 to get $2.70/therm. Compare that to $0.88/therm for natural gas. 

For additional cost information, Click Here for Utility Billing.

For an interactive map of all Capital Improvement Projects within the City, including gas main installations, visit the online City-Wide CIP Viewer.

Steps of getting a gas service line installed: view our Gas Service Guide.

If you are building a new construction, Click Here for very important installation requirements.

For questions about your gas account, to open a new account, or to request your meter be turned on or off, please contact Utility Billing: (434) 970-3211.

Sign up for a new gas line today! Contact:
Gas Marketing Office
(434) 970-3812