The National Citizen Survey

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The City of Charlottesville is one of many jurisdictions in the U.S. to participate in the National Citizen SurveyTM in 2016.  Between the months of July and September 2016, questionnaires were mailed to a random sample of 1,800 Charlottesville households, asking for feedback on the quality and usefulness of city services.  There were 368 completed surveys returned, and the results are posted below, along with presentation materials and summaries of the results.

In addition, a non-scientific online survey was administered in August and September of 2016 that resulted in 240 responses. These results are analyzed and shown separately.

The National Citizen SurveyTM is sponsored by the International City/County Management Association in cooperation with the National Research Center, Inc.  The questionnaire and survey procedure were designed based on the experience of hundreds of local governments, ranging in size from small to large.  Scientific sampling and weighting of the responses in each jurisdiction ensure accurate and reliable results.  because each city's survey is developed using a standard template, and many cities can be surveyed at one time, the National City SurveyTM is a very efficient way to measure citizen opinion.

Visit The National Citizen SurveyTM website for more information.

FY2014 Final Documents and Analysis


Community Livability Report (Full Survey Results)   
Dashboard Summary Report

Trends over Time Report

Demographic Subgroup Report
Geographic Subgroup Report
Technical Appendices
Supplemental Web Survey Results


Community Livability Report (Full Survey Results)   
2014 Results and Analysis Summary
Dashboard Summary Report 
Trends Over Time Report 
Demographic and Geographic Subgroup Report 
Technical Appendices 


Report of Full Survey Results  
Brief Summary and Analysis 
Demographic Analysis 
Benchmark Report 
Average Ratings and Benchmark Report Analysis
Geographic Subgroup Report