Paratransit Services (ADA Certified)

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A picture of a driver securing a passenger in a mobility device on a CAT bus.ADA Complementary Paratransit Service is a transportation service designed for individuals with disabilities as defined by the American Disabilities Act (ADA) that provides transportation for individuals who cannot otherwise access CAT’s fixed route bus service for some or all of their trips.  ADA Paratransit is a shared ride, advanced reservation, origin-to-destination service provided by JAUNT on behalf of CAT. Passengers may use the service to travel to destinations within a three-quarter [3/4] mile radius of CAT’s fixed route service.

What constitutes a disability?

The ADA defines a disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual.

CAT’s buses are equipped with accessibility devices to serve persons with disabilities, and not all disabilities will be deemed eligible for ADA Complimentary Paratransit Service. This service is limited to individuals with disabilities who:

  • are unable to board, ride, or disembark from an ADA accessible vehicle without the assistance of another person (except for the bus driver and lift)
  • could ride an accessible vehicle but the route is not accessible
  • have a specific impairment-related condition that prevents them from traveling to or from a boarding or disembarking location

You must be pre-approved for ADA Complementary Paratransit Service. Applications for paratransit services may be downloaded here or picked up in person from the Downtown Transit Station located at 615 East Water Street.

Applications will be reviewed and an eligibility determination made within twenty-one [21] days of the receipt of the application. Applicants will be notified in writing of the status of their application.  In some cases, CAT may ask an applicant to provide additional information regarding their impairment.   If approved, instructions will be provided on how to schedule rides as well as how to obtain a CAT ADA ID.  

If an eligibility determination for ADA Complimentary Paratransit Service has not been made within twenty-one [21] days of CAT receiving a completed application, the applicant will automatically obtain presumptive paratransit eligibility until a final determination is made.

If an application is denied eligibility, the applicant has the option to appeal CAT’s decision.  Additional information about the appeal process can be found by following this link

Paratransit trips costs $1.50 each way.  Exact change is required and is due upon boarding the vehicle.  Trips must be scheduled at least one day in advanced.  Reservations can be made between 8:30 AM and 5:00 PM, seven days a week by calling JAUNT at (434) 296-3184.

Qualified passengers may also use their newly acquired CAT ADA ID card to ride CAT’s fixed route service free of charge.

 Have questions about CAT's ADA paratransit application?  Please call 434-970-3649 and select option 2.