Americans with Disabilities Act (ADA)

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TRANSPORTATION SERVICES

All CAT buses are accessible to persons with disabilities and are wheelchair lift-equipped.

Ask your bus driver if you need help with boarding, or securing your chair. All mobility devices must be secured while traveling.

For persons with disabilities who cannot use standard fixed-route CAT buses for all trips, paratransit service is provided through JAUNT. Please click here for additional information.

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), Charlottesville Area Transit & the City of Charlottesville will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment: Charlottesville Area Transit & the City of Charlottesville do not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: Charlottesville Area Transit & The City of Charlottesville will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Charlottesville’s programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures: Charlottesville Area Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.

Charlottesville Area Transit programs will not place a surcharge on an individual with a disability or any group of people with disabilities to cover the cost of providing auxiliary aids, services or reasonable modifications to programs or policies.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a Charlottesville Area Transit’s service or activity, should contact Christina Downey, CAT ADA Coordinator, at (434) 970-3313 or by email as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require Charlottesville Area Transit or the City of Charlottesville to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.

Complaints that a Charlottesville Area Transit program, service or activity is not accessible to persons with disabilities should be directed to Christina Downey, CAT ADA Coordinator, at (434) 970-3313 or by email.

COMPLAINT PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT

CAT’s ADA Discrimination Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by Charlottesville Area Transit. City of Charlottesville’s Personnel Policy governs employment-related complaints of disability discrimination.

Christina Downey is CAT’s designated ADA Coordinator and is responsible for overseeing ADA complaints, investigations, and responses to complaints of discrimination based on disability.

Complaints should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant; and location, date, time, bus and route number and description of the alleged discrimination. Complaints with incomplete information may result in delayed investigations and responses. CAT cannot respond to complaints without complainant's contact information (mailing address, phone or email).

How to File a Complaint:
Click below to download CAT’s formal Discrimination Complaint Form

Discrimination Complaint Form (English)

Formulario de Queja de Discriminación (Spanish)

Send, email or fax complaints to:

CAT ADA Coordinator
Charlottesville Area Transit
1545 Avon Street Ext
Charlottesville, VA 22902
Email: downeyc@charlottesville.org
FAX:  (434) 970-3841

In person at CAT’s Downtown Transit Center, 615 East Water Street, Charlottesville, VA 22902, 7 a.m. to 6 p.m., Monday through Saturday, 9:00 a.m. to 5:00 p.m. on Sundays.

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request by calling ADA Coordinator at (434) 970-3313.

Acknowledgement of Complaint Receipt:

Within seven calendar days after receipt of the complaint, ADA Coordinator will contact the complainant with an acknowledgment that their complaint has been received and will be investigated.

CAT’s ADA Coordinator will investigate the complaint and respond in writing within 30 calendar days from receipt of the complaint. The response will set out a process for resolution of the complaint. If no action is taken, the response will state the reasons for the decision and the procedures for the complainant to appeal the decision. (CAT employee personnel files are confidential; therefore, specific information on disciplinary actions resulting from complaints will not be divulged.)

To file an ADA Complaint with the FTA please go to  https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/file-complaint-fta