Contact Us

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A picture of CAT's logoTelephone Numbers

For general questions: 

Call CAT's Customer Service Center at 434-970-3649 (Option 3) or email CAT at CAT@charlottesville.org.

For general concerns & complaints:
Call CAT's Concern & Complaint line at 434-970-3649 (Option 1). Click here to see CAT's formal complaint procedure & complaint form.

For all civil rights complaints:
Complete and submit a Civil Rights Grievance Form.  Additional information about the Civil Rights Grievance Form  and CAT's procedures can be found here.

For questions about the status of your paratransit application:
Call CAT's ADA line at 434-970-3649 (Option 2).  Please note that once an application is received, it may take up to twenty-one days to receive a response.


Physical Addresses 

If Attending a Meeting at CAT's Administrative Offices
Charlottesville Area Transit
1545 Avon Street Extended
Charlottesville, VA 22902

If Sending Mail 
Downtown Transit Station
Charlottesville Area Transit 
615 East Water Street
Charlottesville VA 22902

If Delivering Freight
Charlottesville Area Transit
1549 Avon Street Extended
Charlottesville, VA 22902


Administrative Staff 

Transit Director 
John Jones
Email

Assistant Transit Manager (Operations)
Juwhan Lee
Email

Assistant Transit Manager (Maintenance)
Kato Carter
434-970-3872
Email

Accountant
Janice Woodson
434-970-3350
Email

Advertising Sales / Marketing Coordinator
Westley Kern 
434-970-3349
Email

Grants & Procurement Coordinator
Christina Downey
434-970-3849
Email

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