Residents

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As residents, you are the heart of our community. The City of Charlottesville is committed to providing you with as much information and as many resources as possible in order to help you recover.

RESIDENT FAQs

  • How do I get help or services?
    If you are unsure where to go for help or services, contact at City Hall at 434-970-3333 or email the City Manager’s office at cityman@charlottesville.org. Please also see our resource list below.

  • I was affected by the events of August 12, what should I do?
    To report an injury or impact resulting from the Unite the Right rally and demonstrations, please email cvillerally@charlottesville.org.

  • I was a victim of or witnessed a crime on August 12, what should I do?
    The Charlottesville Victim/Witness Assistance Program is designed to ensure that the victims and witnesses of criminal offenses will receive fair and compassionate treatment throughout the judicial process. Contact the program here or at 434-970-3176.

  • I am concerned about my safety, who can help me?
    We encourage you to contact Charlottesville Police Department with any concerns about safety. For an emergency, dial 911. To report a non-emergency situation, please call 434-970-3280 or report an incident online here.

  • What can I do to help my community?
    As we continue through our recovery process, we welcome ideas and participation from within and outside of our city. Talk to your neighbor, support local businesses, join a conversation at an upcoming City Council meeting (dates here) or other forum designed to help our community heal and grow.

RESOURCES

  • Help Happens Here
    Connects residents with information about organizations and private therapists that offers free and affordable counseling support for stress and trauma by calling (434)-227-0641.  The referral line is answered Monday–Friday between the hours of 9am and 4pm.  After hour calls will be returned.
  • Office of Human Rights
    The Office of Human Rights is the home of the Human Rights Commission  The Human Rights Commission is a volunteer group charged with promoting and enforcing the Human Rights Ordinance for the City of Charlottesville.

  • Region Ten
    Crisis services are available 24-hours/day for adults and children.  Call 434-972-1800 to connect.
  • Victim/Witness Assistance Program
    The Charlottesville Victim/Witness Assistance Program is designed to ensure that victims and witnesses of criminal offenses will receive fair and compassionate treatment throughout the judicial process.