Charlottesville Water offers a full range of services, from installation to repair, for your convenience. The following information will assist you in contacting our offices.

To Report a Problem:

Call Charlottesville Water
Anytime - Day or Night
(434) 970-3800 or
(434) 293-9164

If you have found a water leak outside of your home, please contact us right away. If the leak is located in the piping between the water meter and the main, we will repair it free of charge. However, if the leak is located in a pipe that is on the homeowner's side of the meter, then the homeowner must contact a plumber for repair. If you are unsure where the leak is, we will be happy to locate it for you.

For...	contact...	by calling:
Turn meter on or off Disconnect existing meter Reconnect existing meter Questions about your bill	Utility Billing Office	(434) 970-3211
Installation of a new meter	Public Utilities, Water	(434) 970-3800

 
Call Miss Utility Before You Dig!

Before doing any construction, excavation or digging on your premises, you are responsible for calling MISS UTILITY to have underground utility lines located and marked. This is done to avoid disruption in utility services to your home, as well as to those of your neighbors.

Call MISS UTILITY!
1-800 552-7001

IT'S THE LAW!

To request information in person, visit Charlottesville Water:

Department of Public Works
Public Utilities Division
305 4th Street NW
Charlottesville, VA 22903

To learn more about drinking water standards, visit the Environmental Protection Agency's Safewater Website.

For more information, contact:

Charlottesville Water
(434) 970-3800

Water Conservation | Water Quality Report 
Cross-Connections | Current Projects | Water Service Area